I first heard the idea of a universal user in a meeting. The director of instructional technology used the term while we were discussing technology integration in core subjects. We were part of a switch between two different core software suites, and the differences were causing some issues for the teachers. The instructional technology team designed training and a database of walkthroughs, but what was the real problem? Why could adults not switch from one word processor to another that had the same functionality but looked slightly different? The idea of a universal user was our approach to helping our students with switches like that. A universal user knows how the software works, and no matter what you place in front of them, they know how it works and can produce content. This idea works for software as simple as a word processor or as complex as photo editing. These users know what actions are called by their technical name and can look for how to do that in any software system. This approach might sound simple, but we could be better at it. Think about when you moved to a spreadsheet software you were unfamiliar with. What happened? You probably learned how to use it, but there was a learning curve that can feel steep. A universal user knows how to look up formulas in any spreadsheet program, and what to type in search boxes because they understand how the spreadsheet software works. This knowledge makes it easier for them to switch between all of the spreadsheet software and produce work quicker than someone who knows one well but has to do one project in another.
Designing learning that instructs students how to do things and why is the key to this type of learning. Simple things such as using the technical terms for each step, click, option, and keystroke can move a user miles down the path to becoming a universal user. Knowing the name of a formula function in that spreadsheet software we were talking about makes it easier to find and learn how to use it in new software. Understanding why things work in specific ways and what things are called really helps students move to have the skills to learn the latest word processor software when they get a job 15 years from now. These universal user skills, when honed early, will pave the way for a successful and fulfilling career, making the effort to set up the foundation now truly worthwhile.